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At Solenya Skin, we value your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, store, and protect your data when you interact with our website and services.

1. Information We Collect

We may collect the following types of information:

  • Personal Information: such as your name, email address, shipping address, phone number, and payment details when you place an order or sign up for our newsletter.

  • Device Information: including your IP address, browser type, and browsing behavior through cookies and analytics tools.

  • Order History: details about purchases and preferences to enhance your shopping experience.

2. How We Use Your Information

We use your information to:

  • Fulfill and manage your orders

  • Communicate with you about your order or customer service inquiries

  • Provide updates, marketing emails, or promotions (only if you've opted in)

  • Improve our website functionality and user experience

  • Comply with legal and tax obligations

3. Sharing Your Information

Your data is only shared with trusted third parties when necessary:

  • Payment gateways (e.g., Shopify Payments, PayPal)

  • Shipping and logistics providers

  • Email marketing platforms (if subscribed)

  • Analytics services (e.g., Google Analytics)

We never sell or rent your personal data.

4. Data Storage & Protection

We store your data securely through Shopify’s encrypted servers. All payment information is handled securely through certified PCI-DSS compliant providers. We implement measures to protect your information from unauthorized access or misuse.

5. Cookies

Our website uses cookies to:

  • Improve browsing experience

  • Analyze site traffic

  • Personalize content and offers

You can control or disable cookies in your browser settings at any time.

6. Your Rights

You have the right to:

  • Access your personal data

  • Correct or update inaccurate data

  • Request deletion of your data (except where legally required to retain)

  • Withdraw consent for marketing communications

To exercise any of these rights, contact us at support@solenyaskin.uk.

7. Updates to This Policy

We may update this Privacy Policy to reflect changes in our practices. The latest version will always be available on our website. Please check back periodically.

8. Contact Us

If you have any questions about this Privacy Policy or how your data is handled, please contact us at:

📧 support@solenyaskin.uk